Terms & Conditions

Effective Date: October 2014

Welcome to Stelarlizar General Contractors Limited. By accessing our website or using our services, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. Use of Website

You agree to use this website lawfully and in a way that does not infringe upon the rights of others or restrict their use of this website.

2. Service Information

Our services include professional cleaning, fumigation and pest control, plumbing and drainage, garbage collection, waste management, and general facility maintenance. All service descriptions, pricing, and availability are provided for informational purposes only and may change without prior notice.

3. Quotations and Contracts

All quotations are valid for a limited period and subject to confirmation. A service contract is binding only once a formal agreement is signed or a quotation is accepted in writing.

4. Service-Specific Terms

4.1 Cleaning Services

• Clients must ensure the premises are accessible and safe for our staff.
• We are not responsible for pre-existing damage to furniture, fixtures, or equipment.

4.2 Fumigation and Pest Control

• Clients must follow all pre-service instructions, including vacating the premises if required.
• We are not liable for adverse reactions if instructions are not followed.
• Certain pests may require multiple treatments; guarantees depend on adherence to service instructions.

4.3 Plumbing and Drainage Services

• Clients must provide clear access to plumbing points and fixtures.
• We are not liable for hidden or pre-existing structural damage discovered during service.
• All work is guaranteed for the period stated in the contract or invoice.

4.4 Garbage Collection & Waste Management

• Clients must separate and store waste as instructed to facilitate collection.
• We are not responsible for hazardous waste disposed of without notice.
• Missed collections due to client non-compliance will be rescheduled.

4.5 Facility Maintenance & General Contracting

• Clients must provide access to all areas requiring maintenance.
• We are not liable for interruptions caused by client-supplied equipment or infrastructure failures.
• Emergency or after-hours work may incur additional charges.

5. Client Responsibilities

• Provide accurate information about the premises and requirements.
• Ensure safety and accessibility for our staff and equipment.
• Follow pre-service instructions, especially for fumigation or hazardous work.
• Report any concerns immediately so corrective measures can be taken.

6. Payment Terms

• Payments are due as per the quotation or invoice unless otherwise agreed in writing.
• Late payments may incur additional charges or delay in service delivery.
• We reserve the right to suspend services until payment is received.

7. Liability

Stelarlizar General Contractors Limited is not liable for indirect, incidental, or consequential damages arising from the use of our services or reliance on information provided on our website. Service liability is limited to the scope and terms agreed in the signed contract.

8. Safety and Compliance

• All services are performed in accordance with Kenyan safety regulations, OSHA standards, and relevant local laws.
• Clients must comply with safety instructions provided prior to and during service delivery.
• Stelarlizar General Contractors Limited holds valid licenses and certifications where required for professional service delivery.

9. Third-Party Links

Our website may contain links to third-party websites for convenience. We are not responsible for the content or privacy practices of external websites.

10. Privacy

By using our website or services, you acknowledge and accept our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal information.

11. Governing Law

These Terms & Conditions are governed by the laws of Kenya, and any disputes will be resolved exclusively by Kenyan courts.

12. Amendments

Stelarlizar General Contractors Limited reserves the right to amend or update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.

13. Contact Information

Stelarlizar General Contractors Limited
Nairobi, Kenya
Email: info@stelarlizar.com
Phone: +254 722 379 342